Refund Policy

Effective date: February 1, 2025 • Last updated: February 1, 2025

1. Our Commitment

SEO Analyze stands behind the quality of our audit and analysis work. If you are not satisfied with what we deliver, we want to hear about it and find a fair resolution. This policy outlines our approach to refunds and cancellations for digital services.

Because our services are digital and we invest significant analyst time in each engagement, our refund terms reflect the actual work invested, not a blanket no-refund policy. We aim to be fair to both parties.

2. Cancellation Before Work Begins

If you request a cancellation within 24 hours of placing your order AND before we have begun any analysis work or requested website access, you are entitled to a full refund of the amount paid.

To qualify for this full refund: (a) the request must be submitted by email to billing@seo-analyze.com within 24 hours of the Stripe payment timestamp; (b) our team must not have initiated any audit work; and (c) no onboarding access requests must have been made to your accounts.

3. Cancellation After Onboarding Has Started

Once onboarding has begun (access requested, kickoff communication sent, or analysis initiated), the engagement is considered in progress. In this case:

  • If less than 25% of the deliverable has been completed: we offer a 50% refund
  • If 25-50% of the deliverable has been completed: we offer a 25% refund
  • If more than 50% of the deliverable has been completed: no refund is available, but we will complete and deliver the work

Percentage of completion is determined by our internal project tracking and will be communicated clearly when a refund request is reviewed.

4. Delivered Work

Once a deliverable has been sent to you electronically, no refund is available based solely on change of mind. However, if the delivered work:

  • Does not match the scope described in the package purchased
  • Contains significant factual errors in technical findings
  • Was not completed within the stated delivery window without prior notification

We will, at our discretion: revise and redeliver the affected sections; provide a partial refund proportional to the shortfall; or in clear cases of non-delivery, issue a full refund.

5. Quality Disputes

SEO is not an exact science, and different practitioners may recommend different approaches. We do not issue refunds based on disagreement with our strategic recommendations. If you believe our technical findings contain factual errors (e.g., we identified a crawl issue that does not actually exist), contact us within 7 days of delivery and we will review and correct our findings at no charge.

6. Non-Refundable Items

The following items are non-refundable under any circumstances:

  • Rush delivery or priority turnaround fees, once the expedited schedule has been honored
  • Video walkthrough recordings that have been produced and delivered
  • Completed competitor tracking or monitoring setups that have been activated
  • Content briefs that have been written and delivered
  • Any deliverable where the refund request is submitted more than 14 days after delivery

7. Chargebacks and Payment Disputes

We strongly encourage you to contact us directly at billing@seo-analyze.com before initiating a chargeback with your bank or credit card provider. We resolve most issues quickly and without the need for formal dispute processes. Chargebacks initiated without prior contact may result in dispute documentation being provided to Stripe and your card issuer.

8. How to Request a Refund

To request a refund:

  1. Email billing@seo-analyze.com with subject line "Refund Request - [Your Order Reference]"
  2. Include your name, email used at checkout, order date, and reason for the request
  3. We will acknowledge your request within 1 business day and provide a decision within 3 business days

9. Refund Processing

Approved refunds are returned to the original payment method via Stripe. Processing typically takes 5 to 10 business days after approval, depending on your bank or card issuer. Stripe processing fees (where applicable) are absorbed by us and not deducted from your refund.

10. Contact for Refund Requests

SEO Analyze
Billing: billing@seo-analyze.com
General: hello@seo-analyze.com
Phone: (440) 536-5520
814 Richards Ave, Ashtabula, OH 44004, USA